Archivi FAQs - Hotel Stella Marina

Q: Will the bike garage always be available?

Absolutely yes! It will be possible to take advantage of the indoor bike parking as long as the capacity allows. You will be asked to place your bike and / or sports equipment with a certain distance from the others.

Q: Will it be possible to use the sunbeds on the rooftop terrace?

Of course! It will be possible to use the sunbeds available, using your own towel and following the indications that will be given in the hotel. Our practice will allow each guest to use previously sanitized deckchairs.

Q: How does breakfast take place?

For this year it will NOT be possible to offer our beloved breakfast buffet as always. It is a great disappointment for us, as we know it is one of the most important moments of the day! For this reason, we will do our best and even more, hoping to satisfy all tastes and different needs anyway. Trying to keep our high standards, we chose table service. We ask our guests to be patient and respect small rules. Access to the breakfast room will be allowed by sanitizing your hands and wearing the mask, which can be removed once at your table. Breakfast is served from 8.00 am to 10.00 am and takes place in two shifts of 60 minutes each. It will be necessary to choose and book your shift WITHIN THE PREVIOUS EVENING. This allows you to access the room in a more controlled way and thus enjoy breakfast with the right spaces. We are aware that this requires a collaborative effort by all and we thank you for your understanding.

Q: What changes in common areas?

Those who have already been in the hotel know very well that all areas are regularly aired; this has already been our practice since before the emergency, as the shape of the structure allows us to always have fresh and bright areas! In addition, all areas will be frequently sanitized, also based on the influx of guests, with particular attention to the most touched surfaces (such as handles, handrails, lift, etc.). Throughout the hotel there will be specific signs to guide, where necessary, the use of good practices for social distancing. In common areas there will be sanitizing gels with a concentration of 60-85% alcohol for hand hygiene. The staff has been trained and will be equipped with all the tools that will allow them to welcome you safely!

Q: Are there new ways to check in?

In the reception and lobby, as well as in all common areas, the use of a mask is required and hand hygiene devices will be available for everyone to use. Before arriving at the hotel, guests will be asked to send a copy (via email, or with a photo via WhatsApp) of each identity card, in order to avoid gatherings at the reception during check-in. It will be preferable to keep the room keycard for the duration of the stay and return it only on departure. Despite all the indications due to the particular emergency period, we guarantee our willingness in providing all the information needed to enjoy the holiday to the fullest! Every object supplied to our guests for use will be disinfected before and after each use. Even during check-out it will be preferable to stay as little as possible at reception and limit the waiting time, so we will try to facilitate billing and payments as much as possible.